We typically kick things off by discussing the expectations and deliverables. Simply put, what are we improving? Which part of the app/service are we focusing on? We then take a couple of days to produce high-resolution images of the redesigned flow. We recommend using Figma so that you can follow up on the progress in real time, but we are flexible. If you are using XD or Sketch, we can make that work too.
After a couple of days, you should have a clickable prototype of the redesigned service. We typically recommend testing the new design to ensure you are getting the results you expect. We can, of course, help you facilitate the testing and even recruit participants if needed.
If you have an existing AB testing software, we can help you conduct an AB test as a follow-up and ensure you are getting the results you expect.
